Contents9 Maintenance 135Cleaning the Printer ...................................................................................................................................................136General Precautions ...........................................................................................................................................136Cleaning the Exterior .........................................................................................................................................137Cleaning the Scanner ........................................................................................................................................137Cleaning the Interior .........................................................................................................................................139Ordering Supplies ........................................................................................................................................................140Consumables ........................................................................................................................................................140Routine Maintenance Items ...........................................................................................................................140When to Order Supplies ....................................................................................................................................141Viewing Printer Supply Status ........................................................................................................................141Toner Cartridges ..................................................................................................................................................142Recycling Supplies...............................................................................................................................................143Managing the Printer ................................................................................................................................................144Adjusting the Altitude .......................................................................................................................................144Moving the Printer ..............................................................................................................................................14410 Troubleshooting 147General Troubleshooting .........................................................................................................................................148Printer Has Two Power Switches ...................................................................................................................148Restarting the Printer ........................................................................................................................................148Printer Does Not Turn On.................................................................................................................................149Printer Resets or Turns Off Frequently ........................................................................................................149Document Prints From Wrong Tray .............................................................................................................149Automatic 2-Sided Printing Problems .........................................................................................................150Paper Tray Does Not Close ..............................................................................................................................150Printing Takes Too Long ...................................................................................................................................150Printer Does Not Print........................................................................................................................................151Printer Makes Unusual Noises ........................................................................................................................151Condensation Has Formed Inside the Printer ..........................................................................................152Paper Jams ....................................................................................................................................................................153Locating Paper Jams ..........................................................................................................................................153Minimizing Paper Jams .....................................................................................................................................154Clearing Paper Jams ..........................................................................................................................................155Troubleshooting Paper Jams ..........................................................................................................................165Print-Quality Problems ......................................................................................................................................167Copy and Scan Problems..................................................................................................................................172Fax Problems ........................................................................................................................................................173Getting Help..................................................................................................................................................................175Control Panel Messages ...................................................................................................................................175Using the Integrated Troubleshooting Tools ...........................................................................................176Online Support Assistant ..................................................................................................................................176Remote Services ..................................................................................................................................................176Information Pages..............................................................................................................................................177More Information ...............................................................................................................................................177Xerox® WorkCentre® 3655 Multifunction Printer 7User Guide