Troubleshooting1. At the control panel, press the Job Status button.2. To view a list of active jobs, touch Active Jobs.3. To view a list of completed jobs, touch Completed Jobs.4. To view a list of secure prints, touch Secure Print Jobs.5. To view a list of secure faxes received, touch Secure Fax Receive.Using the Integrated Troubleshooting ToolsYour printer has a printable set of reports. Two of them, the Demo Page and the Error History report, canhelp with troubleshooting certain problems. The Demo Page prints an image to show the current abilityof the printer to print. The Error History report prints information on the most recent printer errors.Printing Reports1. At the printer control panel, press the Machine Status button.2. Touch Information Pages.3. Use the arrows to navigate, then select a report.4. Touch Print.Online Support AssistantThe Online Support Assistant is a knowledge base that provides instructions and troubleshooting help tosolve your printer problems. You can find solutions for print-quality problems, paper jams, softwareinstallation issues, and more.To access the Online Support Assistant, go to www.xerox.com/office/WC3655support.Remote ServicesRemote Services troubleshooting is an automated, Internet-based support system. You can accessinteractive troubleshooting through CentreWare Internet Services.To access interactive troubleshooting from CentreWare Internet Services:1. At your computer, open a Web browser, in the address field, type the IP address of the printer, thenpress Enter or Return.Note: If you do not know the IP address of your printer, see Finding the IP Address of Your Printeron page 26.2. Click the Support tab.3. Click General.4. To send printer diagnostics information to Xerox for analysis of detected issues and to match withcurrent solutions, click Start an Online Troubleshooting Session at www.xerox.com.5. Follow the onscreen instructions.176 Xerox® WorkCentre® 3655 Multifunction PrinterUser Guide
