Yealink CP960 User Guide110NoteIf the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence circulation.Contact your system administrator for more information.Related TopicAnswering CallsPlacing a Call on Public HoldYou can place a call on public hold that any shared line phone can retrieve the held call.Procedure1. During a call, tap More->Hold.The call is held on your phone, and all of the phones registered with shared line show the call is in a held state.Placing a Call on Private HoldIn SCA scenario, you can place a call on private hold that only you can retrieve the held call. You need to configure aprivate hold key before you place the call on private hold.TopicsSetting a Private Hold KeyHolding a Call PrivatelySetting a Private Hold KeyProcedure1. Navigate to Settings->Features->Dsskey.2. Select the desired line key.3. Select Key Event from the Type field.4. Select Private Hold from the Key Type field.5. (Optional.) Enter the string that will display on the phone screen in the Label field.6. Tap .TipYou can drag the line key to the Edit field to set a Private Hold key.Holding a Call PrivatelyYou can hold a call privately on a shared line using Private Hold key.Procedure1. During a call, tap More->Dsskey, and then tap private hold key on the phone.The call is held on your phone, and the other phones registered with shared line show the call is in the busy stateon the shared line key. Other users on the shared line cannot resume your held call.Related TopicSetting a Private Hold Key
