Yealink CP960 User Guide112Before You BeginThere is an active or held call on the shared line.Procedure1. Long tap the shared line key.2. Tap CallPull to pull the call.IntercomIntercom is a useful feature in an office environment to quickly connect with the operator or the secretary. This enablesyou to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in anactive call.NoteIntercom is not available on all servers. Contact your system administrator for more information.TopicsPlacing an Intercom CallPicking Up an Incoming Call of the Target ExtensionAnswering an Intercom CallPlacing an Intercom CallTo use the intercom feature, you should set a line key as an Intercom key in advance.TopicsSetting an Intercom KeyPlacing an Intercom Call to the Target Extension