Maintaining Your Phone209Maintaining Your PhoneWhen your phone is unable to operate properly, you need to investigate or troubleshoot issuesamong other tasks your administrator may ask you to perform. This chapter explains how toperform maintenance tasks on your phone: Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration Export All Diagnostic FilesDiagnosing the NetworkThe wrong network settings may result in inaccessibility of your phone and poor networkperformance. In this case, your system administrator may ask you to use the “Ping” or “TraceRoute” method to check whether the network is connected, and to analyze the network fault.Checking the Network Using “Ping” MethodProcedure:1. Navigate to Menu->Features->Diagnostics->Network->Ping.2. Enter the desired IP address or URL in the Ping IP or URL field.3. Press Start.The screen displays the network status information.4. Press Back to back to the preview screen.
