Troubleshooting425TroubleshootingThis chapter provides an administrator with general information for troubleshooting somecommon problems that he (or she) may encounter while using DECT IP phones.Troubleshooting MethodsDECT IP phones can provide feedback in a variety of forms such as log files, packets, statusindicators and so on, which can help an administrator more easily find the system problem andfix it.The following are helpful for better understanding and resolving the working status of theDECT IP phone. Viewing Log Files Capturing Packets Enabling Watch Dog Feature Analyzing Configuration File Exporting All the Diagnostic FilesViewing Log FilesIf your DECT IP phone encounters some problems, commonly the local log files or syslog filesare needed.You can configure the phone to log events locally. There are two types of local log files:<MAC>-boot.log (e.g., 0015659188f2-boot.log) and <MAC>-sys.log (e.g., 0015659188f2-sys.log). These two local log files can be exported via web user interface separately. You canconfigure the DECT IP phone to periodically upload the local log files to the provisioning server(only support an FTP/TFTP as the provisioning server) or the specific server (if configured),avoiding the local log loss. You can specify the severity level of the log to be reported to the<MAC>-sys.log file. The default local log level is 3.You can also configure the DECT IP phone to send syslog messages to a syslog server in realtime. You can specify the severity level of the syslog to be sent to a syslog server. The defaultsystem log level is 3.
