21Service and Spare PartsIf you require spare parts or an engineer contact yourlocal Service Force Centre by telephoning:0870 5 929929Your call will be routed to your local Service ForceCentre. For further details, please see theaccompanying Customer Care Booklet.ZANUSSI GUARANTEE CONDITIONSWe, Zanussi, undertake that if, within 12 months ofthe date of the purchase, this Zanussi appliance orany part thereof is proved to be defective by anyreason only of faulty workmanship or materials, wewill, at our option, repair or replace the same FREEOF ANY CHARGE for labour, materials or carriageon condition that:* The appliance has been correctly installed andused only on the gas and electricity supply statedon the rating plate.* The appliance has been used for normal domesticpurpose only, and in accordance with themanufacturer's instructions.* The appliance has not been serviced, maintained,repaired, taken apart or tampered with by anyperson not authorised by us.* All service work under this guarantee must beundertaken by a Zanussi Service Centre.* Any appliance or defective part replaced shallbecome the Company's property.* This guarantee is in addition to your statutory andother legal rights.Home visits are made between 8.30am and 5.30pmMonday to Friday. Visits may be available outsidethese hours, in which case a premium will becharged.ExclusionsThis guarantee does not cover:* Damage or calls resulting from transportation,improper use or neglect, the replacement of anylight bulbs or removable parts of glass or plastic.* Costs incurred for calls to put right an appliancewhich is improperly installed or calls to applianceoutside European Community (EC) or EuropeanFree Trade Area.* Appliances found to be in use within acommercial or similar environment, plus thosewhich are the subject to rental agreements.* Products of Zanussi manufacture which are notmarketed by Zanussi.European GuaranteeIf you should move to another country within Europethen your guarantee moves with you to your newhome subject to the following qualifications:* The guarantee starts from the date you firstpurchased your product.* The guarantee is for the same period and to thesame extent for labour and parts as exist in thenew country of use for this brand or range ofproducts.* This guarantee relates to you and cannot betransferred to another user.* Your new home is within the EuropeanCommunity (EC) or European Free Trade Area.* The product is installed and used in accordancewith our instructions and is only useddomestically, i.e. a normal household* The product is installed taking into accountregulations in your new country.Before you move, please contact your nearestCustomer Care centre, listed below, to give themdetails of your new home. They will then ensure thatthe local Service Organisation is aware of your moveand able to look after you and your appliances.France Senlis +33 (0)3 44 62 29 99Germany Nürnberg +49 (0)911 323 2600Italy Pordenone +39 (0)1678 47053Sweden Stockholm +46 (0)8 738 79 50UK Slough +44 (0)1753 219897Peace of Mind for 12 MonthsCUSTOMER CAREFor general enquiries concerning your Zanussiappliance, contact our Customer Care Department byletter or telephone as follows:Customer Care DepartmentZANUSSI55-77 High StreetSloughBerkshire, SL1 1DZTel: 08705-727727