5412.3 SERVICEOur dedicated service team are on hand to help in the unlikely event that your Jenway equipmentdevelops a fault. Please contact them by one of the following means with a clear description of theproblem:E-mail: service@bibby-scientific.comTel: +44 (0) 1785 810475Fax: +44 (0) 1785 810471On occasion it may be necessary for your equipment to be sent back to our Service Department forrepair. In this case please contact the Service Department for a reference number which you shouldinclude with your faulty equipment. Please also ensure you include a clear description of the fault anda completed copy of our Decontamination Certificate. This is available as a downloadable pdf file atwww.jenway.com, or contact us and we will be happy to fax you a copy. Please clearly mark thepackage for the attention of the Service Department and post to the following address:Bibby Scientific LtdBeacon RoadStoneStaffordshireST15 0SAUnited KingdomAll replacement parts are guaranteed for 1 year and where ever possible, returned equipment isturned around in 10 working days.