red lion SN-66 series Software Manual

Contents

red lion SN-66 series Software Manual Manual pdf 275 page image

Revised 2017-08-31 Service and Support InformationDrawing No. LP0997-CSixnet ® Series SN/RAM ® 6000 & RAM 9000 Software Manual - 267 -Service and Support InformationService InformationWe sincerely hope that you never experience a problem with any of our products. If you do need support, call RedLion at 1-877-432-9908 for Technical Support. A trained specialist will help you determine the source of theproblem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an SO(Service Order) can be obtained on the Red Lion website.Red Lion tracks the flow of returned material with our SO system to ensure speedy service. You must include thisSO number on the outside of the box so that your return can be processed immediately.Be sure to have your original purchase order number and date purchased available.We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty.You will not be billed if the repair is covered under warranty.Please supply us with as many details about the problem as you can. The information you supply will be written onthe SO form and supplied to the repair department before your unit arrives. This helps us to provide you with thebest service, in the fastest manner. Repairs are completed as soon as possible. If you need a quicker turnaround,ship the unit to us by air freight. We give priority service to equipment that arrives by overnight delivery.We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meetsyour needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate yourideas and will respond to them.For Your Convenience:Please fill in the following and keep this manual with your Red Lion system for future reference:P.O. #:__________________ Date Purchased: ___________________Purchased From:______________________________________________Serial Number: ______________________________________________Product SupportTechnical Support:Inside US: +1 877 432-9908Outside US: +1 717 767-6511E-mail: support@redlion.netCustomer Service:Inside US: +1 877 432-9908Outside US: +1 717 767-6511E-mail: customer.service@redlion.net