Nortel Communication Control Toolkit manuals
Communication Control Toolkit
Table of contents
- revision history
- Table Of Contents
- Table Of Contents
- Table Of Contents
- About this guide
- who should read this guide
- Engineering Communication Control Toolkit
- What's new in Release 5.0
- Product description
- error reporting
- Related documents
- Communication Control Toolkit architecture
- Architecture
- Components
- Communication Control Toolkit API application types
- Section A: Engineering the server
- Hardware requirements
- memory requirements
- server location
- Operating system configuration requirements
- Capacity
- debugging activities
- Guidelines to minimize capacity requirements
- Section B: Engineering the client
- Client requirements
- Engineering the switch
- Table Of Contents
- Meridian 1/Succession 1000 switch requirements
- Meridian 1/Succession 1000 switch capacity
- Supported phonesets
- Overview
- Configuring the ELAN subnet (knowledge worker environment)
- defining a routing table
- recovery procedure
- Configuring CDNs
- what next
- Configuring TAPI phonesets
- Engineering the network
- Contact center and self-service environments
- Knowledge worker environment
- ivr messages
- other problems
- Network traffic
- Setting up remote support with a VPN
- pcanywhere guidelines
- Guidelines for the Remote Support VPN at the customer's premises
- VPN configurations
- A Supported migration paths
- Supported migration paths to Communication Control Toolkit 5.0
- B Supported functions and events
- Supported features
- Supported events
- C Standard call models
- Inbound call models
- Index
- chapter,
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