3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 37 page image

Transferring a Call 373 To toggle between the two calls, put the current call on hold and thenpress the Access (or Toggle) button for the call you want to resume.Transferring a Call When you are on a call, the Transfer feature allows you to send the callfrom your telephone to any other internal line. For unattended orattended transfers, if your call permissions allow, you can send the call toan external line.You can also transfer a call to another subscriber’s voice mail. SeeTransferring a Call to Another User’s Voice Mail.Unattended Transfer In an unattended transfer, you transfer the call without notifying therecipient. You can either use the Transfer button or the transfer featurecode:1 While on a call, press Transfer. The call is placed on hold, you hear a dialtone, and the system prompts you enter a destination number.2 Dial the number to which you want to transfer the call.3 Hang up.The call is disconnected as soon as the transfer starts, which frees up yourline. If the transfer cannot be completed:■ The call is forwarded to the called party’s call coverage point (bydefault, voice mail; see Configuring a Call Coverage Point).■ If the called party’s default call coverage point is No Coverage, thecall is returned to (rings back at) your extension. If you areunavailable, the call is forwarded to your call coverage point.Attended Transfer In an attended transfer, you announce the call to the recipient. You caneither use the Transfer button or the transfer feature code.To announce a transfer:1 While on a call, press Transfer. The call is placed on hold, you hear a dialtone, and the system prompts you enter a destination number.2 Dial the extension number to which you want to transfer the call.The VCX call processor dials the call.3 If the recipient: