3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

Contents

3Com VCX Manual Manual pdf 80 page image

80 CHAPTER 6: STANDARD FEATURES■ A hunt group call can be put on hold and taken off hold withoutlosing the caller.■ If a hunt group member puts a call on hold, that member canreceive other calls.■ A hunt group caller on hold will hear hunt group Music On Hold.■ A hunt group call can be parked and then picked up by any user onthe same site.■ If the VCX telephone has Hands Free enabled, an incoming call to ahunt group will not be picked up automatically.■ A hunt group member’s personal telephone settings (for example, CallForward, Call Coverage point, and Do Not Disturb) are not invoked onHunt Group calls.■ An external call to a private user (someone not in the hunt group) canbe transferred to a hunt group.■ Both attended and unattended call transfers are allowed for calls to ahunt group or from a hunt group.■ After reaching an Auto Attendant, a caller can enter a hunt groupextension and be transferred to a Hunt Group.■ Internal and external callers that are forwarded to voice mail can leavea message and navigate through the voice mail options.■ If a hunt group call is routed to a voice mailbox or Auto Attendant callcoverage point but the routing fails (for example, because no ports areavailable), the call is requeued for the hunt group.■ Each time a call is put back in a hunt group queue, it is treated like anew call.■ If you are a member of one or more hunt groups, the telephonemessage button acts as a MWI for the hunt group voice mailbox evenif you are not logged in to the hunt group. Pressing the messagebutton displays a menu which shows number of new messages ineach mailbox, including your personal mailbox. You can use the arrownavigation keys to locate a voice mailbox. Press the message button toaccess the selected mailbox.Viewing Hunt GroupMembership andStatusYou can use the Telephone User Interface to view the hunt groups youbelong to and your current login status for each group.