3Com VCX Manual

Also see for VCX: Quick reference guide Guide Guide Installation and configuration guide

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3Com VCX Manual Manual pdf 78 page image

78 CHAPTER 6: STANDARD FEATURESto the hunt group’s default call coverage point. The administrator canconfigure the call coverage point to be:■ A voice mailbox■ Another hunt group■ An individual extension■ An Auto Attendant number■ An external telephone numberAsk your administrator for information on timeout values and your huntgroup’s default call coverage point.Table 6 summarizes how the three hunt group types route incoming calls.Hunt Group calls routed to a call coverage point always go to the pointconfigured for the Hunt Group, not to the point configured for (or by) theHunt Group member (that is, the member’s personal call coverage point).If the member has Do Not Disturb enabled, personal (non-Hunt Group)calls go to the call coverage point. However, Hunt Group calls always ringon a member’s phone, regardless of the Do Not Disturb setting.Logging In to a HuntGroupWhen your administrator gives you your hunt group membershipinformation, you can log in to your hunt group (or groups if you haveTable 6 Hunt Group BehaviorConditionLinear Hunt GroupResultCircular Hunt GroupResultCalling GroupResultNo members Go to call coverage. Go to call coverage. Go to call coverage.All members logged out Go to call coverage. Wait for a member to login or until total timeoutreached.Go to call coverage.All members busy Go to call coverage. Wait for a member tobecome available or untiltotal timeout reached.Queue the call and waitfor an available memberor until total timeoutreached.All members available Route call to first memberin the list.Route call to the memberfollowing the member towhom the last call wasrouted.Ring all member phones.Total timeout reached Go to call coverage. Go to call coverage. Go to call coverage.