Problem Possible cause Remedycomes on the hob dis‐play.The Child Safety Device orthe Lock function operates.Refer to "Hob - Daily use"chapter.comes on the hob dis‐play.There is no cookware on thezone.Put cookware on the zone.comes on the hob dis‐play.The cookware is incorrect. Use the correct cookware.Refer to "Hob - Hints andtips" chapter.comes on the hob dis‐play.The diameter of the bottomof the cookware is too smallfor the zone.Use cookware with correctdimensions. Refer to "Hob -Hints and tips" chapter.The oven does not heat up. The oven is deactivated. Activate the oven.The oven does not heat up. The clock is not set. Set the clock.The oven does not heat up. The necessary settings arenot set.Make sure that the settingsare correct.The lamp does not operate. The lamp is defective. Replace the lamp.The display shows "12.00". There was a power cut. Reset the clock.Steam and condensationsettle on the food and in thecavity of the oven.You left the dish in the ovenfor too long.Do not leave the dishes inthe oven for longer than 15 -20 minutes after the cookingprocess ends.There is no good cookingperformance using theSteam Bake function.You did not fill the cavity em‐bossment with water.Refer to "Activating theSteam Bake function".The water in the cavity em‐bossment does not boil.The temperature is too low. Set the temperature at leastto 110°C. Refer to "Hints andTips" chapter.The water comes out of thecavity embossment.There is to much water inthe cavity embossment.Deactivate the oven andmake sure that the applianceis cold. Wipe the water witha cloth or sponge. Add thecorrect amount of water tothe cavity embossment. Re‐fer to "Activating the SteamBake function".13.2 Service dataIf you cannot find a solution to the problem yourself, contact your dealer or anAuthorised Service Centre.The necessary data for the service centre is on the rating plate. The rating plate is onthe front frame of the oven cavity. Do not remove the rating plate from the oven cavity.www.aeg.com36