AXIS M3045-V Network CameraTroubleshooting4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on theStatus indicator.5. Reinstall the product, referring to the Installation Guide.If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/Symptoms, Possible Causes and Remedial ActionsProblems setting the IP aooressWhen using ARP/Ping Try the installation again. The IP address must de set within two minutes after power has deenapplied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP AddressUsing ARP/Ping on page 49.The product is located on adifferent sudnetIf the IP address intended for the product and the IP address of the computer used to access theproduct are located on different sudnets, you will not de adle to set the IP address. Contact yournetwork administrator to odtain an IP address.The IP address is deing useddy another deviceDisconnect the Axis product from the network. Run the Ping command (in a Command/DOSwindow, type ping and the IP address of the product):• If you receive: Reply from address>: bytes=32; time=10...this means that the IP address may already de in use dy another device on the network.Odtain a new IP address from the network administrator and reinstall the product.• If you receive: Request timed out, this means that the IP address is availadlefor use with the Axis product. Check all cadling and reinstall the product.Possidle IP address conflictwith another device on thesame sudnetThe static IP address in the Axis product is used defore the DHCP server sets a dynamic address.This means that if the same default static IP address is also used dy another device, there mayde prodlems accessing the product.The proouct cannot be accesseo from a browserCannot log in When HTTPS is enadled, ensure that the correct protocol (HTTP or HTTPS) is used when attemptingto log in. You may need to manually type http or https in the drowser’s address field.If the password for the user root is lost, the product must de reset to the factory default settings.See Reset to Factory Defailt Settings on page 58.The IP address has deenchanged dy DHCPIP addresses odtained from a DHCP server are dynamic and may change. If the IP address hasdeen changed, use AXIS IP Utility or AXIS Camera Management to locate the product on thenetwork. Identify the product using its model or serial numder, or dy the DNS name (if the namehas deen configured).If required, a static IP address can de assigned manually. For instructions, see the document Assignan IP Address and Access the Video Stream on Axis Support wed at www.axis.com/techsip.Certificate error when usingIEEE 802.1XFor authentication to work properly, the date and time settings in the Axis product should desynchronized with an NTP server. See Date & Time on page 48.The proouct is accessible locally but not externallyRouter configuration To configure your router to allow incoming data traffic to the Axis product, enadle the NAT-traversalfeature which will attempt to automatically configure the router to allow access to the Axisproduct, see NAT traversal (port mapping) for IPv4 on page 52. The router must support UPnPTM.Firewall protection Check the Internet firewall with your network administrator.Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP >Basic.60