Axis P1353-E User Manual

Also see for AXIS P1353-E: Installation guide User manual Installation guide

AXIS P1353–E Network CameraTroubleshootingThe IP address has beenchanged by DHCPIP addresses obtained from a DHCP server are dynamic and may change. If the IP address hasbeen changed, use AXIS IP Utility or AXIS Camera Management to located the product on thenetwork. Identify the product using its model or serial number, or by the DNS name (if the namehas been configured).If required, a static IP address can be assigned manually. For instructions, see the Installation andManagement Software CD or the document Assign an IP Address and Access the Video Stream onAxis Support web at www.axis.com/techsupCertificate error when usingIEEE 802.1XFor authentication to work properly, the date and time settings in the Axis product should besynchronized with an NTP server. See Date & Time, on page 45.The product is accessible locally but not externallyRouter configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversalfeature which will attempt to automatically configure the router to allow access to the Axisproduct, see NAT traversal (port mapping) for IPv4, on page 49. The router must support UPnPTM.Firewall protection Check the Internet firewall with your network administrator.Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP >Basic.Problems with streaming H.264Problems with AXIS MediaControl (Internet Exploreronly)To enable the updating of video images in Internet Explorer, set the browser to allow ActiveXcontrols. Also, make sure that AXIS Media Control is installed on your computer.No H.264 displayed in theclientCheck that the relevant H.264 connection methods and correct interface are enabled in the AMCControl Panel (streaming tab). See AXIS Media Control (AMC), on page 17.In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.Multicast H.264 onlyaccessible by local clientsCheck if your router supports multicasting, or if the router settings between the client and theproduct need to be configured. The TTL (Time To Live) value may need to be increased.No multicast H.264displayed in the clientCheck with your network administrator that the multicast addresses used by the Axis productare valid for your network.Check with your network administrator to see if there is a firewall preventing viewing.Installation of additionalActiveX componentrestricted or prohibitedConfigure the Axis product to use a Java applet for updating video images in your browser. Go toSetup > Live View Config and select Java applet under Default viewer.Poor rendering of H.264imagesEnsure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.58