Cadillac 2013 Caddilac CTS Owner's Manual

Contents

Black plate (4,1)Cadillac CTS/CTS-V Owner Manual - 2013 - CRC - 4/18/1213-4 Customer InformationHowever, we recognize that despitethe good intentions of all partiesinvolved, sometimes amisunderstanding may occur.If you have a problem that has notbeen satisfactorily handled throughthe normal means, we suggest thefollowing steps:STEP ONEExplain your case to your dealerservice agent, service manager,dealer sales agent, or salesmanager, depending on your case.Make sure that they have allnecessary information. They areinterested in your continualsatisfaction.STEP TWOIf you are not satisfied, pleasecontact the general manager or yourdealership owner to ask for theirhelp. If they are not able to resolveyour case, ask them to contact theright people at General Motors forsupport, if needed.STEP THREEIf your case is not resolved in areasonable amount of time by yourdealer, please call the GeneralMotors Customer AssistanceCenter (CAC) and provide thefollowing information:. Name. Address. Phone number. Model year. Brand. Vehicle IdentificationNumber (VIN). Mileage. Delivery date. Description of the problem. Dealership name. Dealership addressSee Customer Assistance Offices(U.S. and Canada) on page 13‑4 orCustomer Assistance Offices(Mexico) on page 13‑5.Customer AssistanceOffices (U.S. and Canada)Cadillac encourages customers tocall the toll-free number forassistance. However, if a customerwishes to write or e-mail Cadillac,the letter should be addressed to:United States and Puerto RicoCadillac Customer AssistanceCenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com1-800-458-80061-800-833-2622 (For TextTelephone devices (TTYs))Roadside Service: 1-800-882-1112From U.S. Virgin Islands:1-800-496-9994