Cadillac SRX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9087647) - 2016 - crc - 5/4/15346 Customer InformationCustomerInformationCustomer InformationCustomer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 346Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 348Customer Assistance for TextTelephone (TTY) Users . . . . . 349Online Owner Center . . . . . . . . . 349Roadside Service . . . . . . . . . . . . . 350Scheduling ServiceAppointments . . . . . . . . . . . . . . . 352Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 352Collision Damage Repair . . . . . 353Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 355Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 356Reporting Safety DefectsReporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 356Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 357Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 357Vehicle Data Recording andPrivacyVehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 357Event Data Recorders . . . . . . . . 358OnStar ® . . . . . . . . . . . . . . . . . . . . . . 358Infotainment System . . . . . . . . . . 359Customer InformationCustomer SatisfactionProcedureYour satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:STEP ONE : Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service orparts manager, contact the owner ofyour dealership or the generalmanager.STEP TWO : If after contacting amember of dealership management,it appears your concern cannot be
