Black plate (3,1)Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-6006999) -2014 - CRC - 9/11/13Customer Information 13-3STEP THREE — CanadianOwners: In the event that you donot feel your concerns have beenaddressed after following theprocedure outlined in Steps Oneand Two, General Motors of CanadaLimited wants you to be aware of itsparticipation in a no-chargemediation/arbitration program.General Motors of Canada Limitedhas committed to binding arbitrationof owner disputes involvingfactory-related vehicle serviceclaims. The program provides forthe review of the facts involved byan impartial third party arbiter, andmay include an informal hearingbefore the arbiter. The program isdesigned so that the entire disputesettlement process, from the timeyou file your complaint to the finaldecision, should be completed inapproximately 70 days. We believeour impartial program offersadvantages over courts in mostjurisdictions because it is informal,quick, and free of charge.For further information concerningeligibility in the Canadian MotorVehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685, or callthe General Motors Customer CareCentre, 1-888-446-2000 (English),1-800-263-7854 (French),or write to:Mediation/Arbitration Programc/o Customer Care CentreGeneral Motors of Canada LimitedMail Code: CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7The inquiry should be accompaniedby the Vehicle IdentificationNumber (VIN).Customer AssistanceOfficesCadillac encourages customers tocall the toll-free number forassistance. However, if a customerwishes to write or e-mail Cadillac,the letter should be addressed to:United States and Puerto RicoCadillac Customer AssistanceCenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com1-800-458-80061-800-833-2622 (For TextTelephone devices (TTYs))Roadside Service: 1-800-224-1400From U.S. Virgin Islands:1-800-496-9994
