Canon Arizona 1300 Series User Manual

Troubleshooting OverviewIntroductionThis section covers general problems that may occur with the printer. Malfunctions that triggersystem error messages can be caused by human error, a system malfunction, an interface cablemalfunction, mechanical printer malfunction and/or printer firmware failure.Basic TroubleshootingTroubleshooting helps you locate the source of errors and fix common problems that can ariseduring printing.Troubleshooting Areas:• Printer behaviour• Print quality• Data transferPrinter ErrorsSome errors are problems that interfere with the print process but do not shut down the printercompletely. Typically, these errors are problems that prevent starting a printing job or thatinterrupt the current print. You should be able to fix these errors without a service call. Othererrors stop the printer and prevent operation until the error is resolved. The printer interfaceinforms you as to what is wrong by displaying an error message on the LCD display. If the errormessage has an obvious solution, apply the appropriate remedy. Otherwise note the exact errormessage and associated error number and what the printer was doing before the error, thenplace a service call.If Problems PersistIf problems persist, perform the following actions as appropriate for the situation:• Check for media that is buckling or sitting too high on the table.• If you just changed ink in the printer, review the procedures in this manual and check forsuccessful installation.• Try printing a test print.• If the printer is not receiving print jobs, check the network cable connection.Call for ServiceTry to eliminate simple problems before you call your service representative. However, it isimportant to know when to call for service. Without training, servicing the printer yourself maycause further damage. When you have determined that a service call is required, call as soon aspossible. Have the following information ready:• Printer serial number — located near the AC power plug.• Error message displayed on the control panel, if any.• The exact circumstances when the error occurred, such as during printing, or maintenance.• Note any unusual phenomena, such as peculiar printing, noises, and smells associated withthe failure.Troubleshooting Overview224 Chapter 12 - Troubleshooting and Support