13-14 Troubleshooting Chapter 13Printing Problems Alarm light is lit and the unit beeps while printing.The unit may have a paper jam.• Clear the paper jam (1 p. 13-3).• If the unit has no paper jam, unplug the unit and wait five seconds, then plug it backin. If the Alarm light remains lit, contact your local authorized Canon Facsimile Dealer. Nothing prints.The power cord may not be plugged in securely.• Check that the power cord is plugged securely into the unit and into the wall outlet(1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip isplugged in and turned on.You may not have removed the plastic seal from the toner cartridge.• Make sure you install the toner cartridge properly (1 p. 2-12).The toner cartridge may need to be replaced.• Replace the toner cartridge (1 p. 12-6). Printout does not match the print media size.The print media may not be loaded correctly.• Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4). Printout is skewed.The print media may not be loaded correctly.• Make sure the print media is loaded correctly in the multi-purpose tray (1 p. 5-4).• Make sure the paper delivery slots are clear. Print media jams occur.You may not be using the correct paper delivery slot.• Select the correct paper delivery slot (1 p. 5-7). Printout is not clear.You may not be using the correct print media type.• Make sure you load print media that meets the requirements for the unit (1 p. 5-2).You may be printing on the wrong side of the paper.• Some papers have a “right” side for printing. If the print quality is not as clear as youwould like it to be, try turning the paper over and printing on the other side. Printout has vertical white streaks.Toner may be low or unevenly distributed.• Redistribute the toner inside the toner cartridge (1 p. 12-6). If the problem persists,replace the toner cartridge (1 p. 12-6).
