Chapter 13 Troubleshooting 13-15TroubleshootingFaxing ProblemsSending Problems Cannot send a fax.The unit may not be set for the correct telephone line type.• Make sure the unit is set for the correct telephone line type (1 p. 3-8).The document may not be loaded correctly.• Make sure the document is loaded correctly in the ADF (1 p. 4-3).• Make sure the operation panel is closed.The one-touch speed dialing button or coded speed dialing code you enteredmay not be registered correctly.• Check that the speed dialing settings are registered correctly (1 Chapter 6).You dialed or have been provided with an incorrect number.• Dial the number again, or check that you have the correct number.The other party’s fax machine may be out of paper.• Contact the other party and ask them to make sure paper is loaded in their faxmachine.There may be other documents being sent from memory.• Allow time for those documents to finish sending.An error may have occurred during sending.• Print an ACTIVITY REPORT (1 p. 11-3) and check for an error code (1 p. 13-8).The telephone line may not be working properly.• Make sure there is a dial tone when you press Hook or when you lift the handset ofany external device connected to the unit. If there is no dial tone, contact your localtelephone company.The receiving fax machine may not be a G3 fax machine.• Make sure the receiving fax machine is compatible with your unit (which is a G3 faxmachine).The subaddress and/or password are incorrect.• If you registered a subaddress/password under a speed dialing button or code, makesure they match the other party’s settings. Faxes sent from the unit are spotted or dirty.The receiving fax machine may not be working properly.• Check the unit by making a copy (1 p. 10-2). If the copy is clear, the problem may bein the receiving fax machine. If the copy is spotted or dirty, clean the scannercomponents (1 p. 12-4).
