Advanced Guide > Troubleshooting > Problems with Scanning > Error Message Appears and the ScanGear (ScannerDriver) Screen Does Not AppearError Message Appears and the ScanGear (Scanner Driver)Screen Does Not AppearCheck 1: Make sure that the machine is turned on.Check 2: Connect the USB cable to a different USB port on the computer.Check 3: If the USB cable is connected to a USB hub, remove it from theUSB hub and connect it to a USB port on the computer.Check 4: Make sure that the MP Drivers is installed.If it is not installed, insert the Setup CD-ROM into the computer's disc drive, then select Custom Installand install MP Drivers.Check 5: On the File menu of the application, select Select Source andselect the machine.NoteThe operation may differ depending on the application.Check 6: Make sure that the application is TWAIN-compliant.You cannot open ScanGear (scanner driver) from applications not supporting TWAIN.Check 7: Exit ScanGear if it is running on another application.Page topPage 1007 of 1127 pagesError Message Appears and the ScanGear (Scanner Driver) Screen Does No...
