Service Call Message6-16Troubleshooting6Contacting Your Local Authorized Canon DealerIf you have any problems or inquiries concerning the machine, contact your localauthorized Canon dealer with the following information:• Product name• Problem and status of the machine• The error code displayed on the screen, if anyIf the machine does not operate normally even after it is restarted, turn OFF themain power and disconnect the power cord from the wall outlet.WARNINGDo not connect or disconnect the power cord with wet hands, as this may resultin electrical shock.CAUTIONAlways grasp the power plug portion when disconnecting the power cord.Pulling on the cord may expose or snap the core wire or otherwise damage thepower cord. If the power cord is damaged, this could cause current to leak,resulting in a fire or electrical shock.IMPORTANTEven if a blackout occurs or the machine is turned OFF, a built-in battery retains thedocuments received in memory for about an hour. However, if the battery is not fullycharged, the documents may not be retained. (To fully charge the built-in battery, ittakes about two hours after the main power switch is turned ON.)The screen on the left appears when thetransmission of your request has failed. Tryagain.NOTEIf you cannot send repair requestsdespite several attempts, turn OFF themain power and disconnect the powercord from the wall outlet. Contact yourlocal authorized Canon dealer with thefollowing information:- Product name- Problem and status of the machine- The error code displayed on thescreen
