Cannot delete documents from the print queueIf you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer andprinter may not be communicating.RESTART THE COMPUTER AND TRY AGAINCannot print through USBIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.MAKE SURE THE USB PORT IS ENABLED IN W INDOWS1 Click , or click Start and then click Run.2 In the Start Search or Run box, type devmgmt.msc.3 Press Enter, or click OK.The Device Manager opens.4 Click the plus sign (+) beside Universal Serial Bus controllers.If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.For more information, see the computer documentation.REMOVE AND REINSTALL THE PRINTER SOFTWAREJams and misfeeds troubleshooting• “Paper jam in the printer” on page 106• “Paper jam in the paper support” on page 107• “Paper jam in the ADF (selected models only)” on page 107• “Paper or specialty media misfeeds” on page 108Paper jam in the printerNote: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.Troubleshooting106
