3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.C HECK THE NETWORK CONNECTIONIf the printer and computer are connected over a network, then make sure that the correct host and device arecommunicating. Select the printer from the computer or the computer from the printer.Cannot print documents from a memory card or flash driveIf the "Memory card troubleshooting checklist" does not solve the problem, then try the following:C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.C HECK THE NETWORK CONNECTIONIf the printer and computer are connected over a network, then make sure that the correct host and device arecommunicating. Select the printer from the computer or the computer from the printer.Photos do not transfer from a memory card across a wirelessnetworkIf the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON ANDREADYSET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTERSELECT THE CORRECT COMPUTER NAME FROM THE SCAN DESTINATION LIST ON THE PRINTERMAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVEIf your wireless connection is down, then use a USB cable to connect your printer to your computer.Wireless troubleshooting• “Wireless troubleshooting checklist” on page 120• “Resetting the wireless settings to factory defaults” on page 120• “Cannot print over wireless network” on page 121Troubleshooting119
