Error Message: What it indicates: Possible solutions:No Answer Auto Answer may have been turnedoff on the receiving fax machine.• Verify the number, and then resendthe fax.• Set the printer to redial.Note: Depending on your countryor region, there may be a limit onthe number of redial attempts,regardless of the redial settingsthat you set in your printer.• Schedule to resend the fax at a latertime.No Caller IDCall StoppedYour printer stopped the call becausethe incoming fax has no senderinformation. You may have chosen toblock faxes with no Caller ID or faxeswithout Caller IDs are not allowed inyour country or region.Disable Block No-ID.To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.Memory card troubleshooting• “Memory card troubleshooting checklist” on page 118• “Nothing happens when a memory card is inserted” on page 118• “Cannot print documents from a memory card or flash drive” on page 119• “Photos do not transfer from a memory card across a wireless network” on page 119Memory card troubleshooting checklistBefore you troubleshoot, use the following checklist to solve most memory card problems:• Make sure that the memory card you are using can be used in the printer.• Make sure you insert the memory card into the correct slot.• Make sure the memory card is not damaged.• Make sure memory card contains supported file types.Nothing happens when a memory card is insertedIf the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:REINSERT THE MEMORY CARDThe memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.Troubleshooting118
