To retrieve the correct code:1 From the printer control panel, press .2 Press the arrow buttons to scroll to Fax Setup, and then press .3 Press the arrow buttons to scroll to Ringing and Answering, and then press .4 Press the arrow buttons to scroll to Manual Pickup Code, and then press .5 Copy the manual answer code that appears on the display.Cannot run the fax softwareThe printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settingsin the fax software.MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINEYou need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,or a cable modem) before you can open the fax software and configure the fax settings.MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODEFax error messages on the printer control panelError Message: What it indicates: Possible solutions:Remote Fax Error The receiving fax machine cannotreceive the fax. The error on thereceiving end could be due to severalfactors.• Resend the fax. There may havebeen a problem with the quality ofthe connection.• Decrease the transmission speedof your fax modem.• Register your user information. Insome countries, you cannot send afax without registering your faxname and fax number. Some faxmachines also block faxes withoutsender information.Fax Mode Unsupported The receiving fax machine does notsupport color fax or the scanresolution of the document that youare sending.• Enable Auto Fax Conversion. Theprinter automatically convertscolor faxes to black and lowers thescan resolution of the document.• Lower the fax quality.• Reformat the document onLetter-size paper.Troubleshooting116
