GUID-46C0B0A6-AD0E-4787-9912-B9113A69C3ABTroubleshooting iDRAC Direct (USB XML configuration)For information about USB storage device and server configuration, see the Integrated Dell RemoteAccess Controller User's Guide at Dell.com/idracmanuals.Steps1. Ensure that your USB storage device is connected to the front USB Management Port, identified byicon.2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with onlyone partition.3. Verify that the USB storage device is configured correctly. For more information about configuringthe USB storage device, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automaticor iDRAC Direct Only.5. Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled onlywhen the server has default credential settings.6. Remove and reinsert the USB storage device.7. If import operation does not work, try with a different USB storage device.Next stepsIf all troubleshooting fails, see the Getting help section.Related LinksGetting helpGUID-7603765B-8EA0-4951-B8BE-82804FE971FDTroubleshooting iDRAC Direct (Laptop connection)For information about USB laptop connection and server configuration, see the Integrated Dell RemoteAccess Controller User's Guide at Dell.com/idracmanuals.Steps1. Ensure that your laptop is connected to the front USB Management Port, identified by icon witha USB Type A/A cable.2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured asAutomatic or iDRAC Direct Only.3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC devicedriver is installed.4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabledethernet, as iDRAC Direct uses a non-routable address.Next stepsIf all troubleshooting fails, see the Getting help section.Related LinksGetting help178
