System diagnostic controls......................................................................................................... 1717 Jumpers and connectors.................................................................................172System board jumper settings.......................................................................................................... 172System board jumpers and connectors........................................................................................... 173Disabling a forgotten password........................................................................................................ 1758 Troubleshooting your system........................................................................ 176Safety first — for you and your system.............................................................................................176Troubleshooting system startup failure............................................................................................176Troubleshooting external connections............................................................................................ 176Troubleshooting the video subsystem............................................................................................. 176Troubleshooting a USB device..........................................................................................................177Troubleshooting iDRAC Direct (USB XML configuration)................................................................178Troubleshooting iDRAC Direct (Laptop connection)...................................................................... 178Troubleshooting a serial I/O device................................................................................................. 179Troubleshooting a NIC......................................................................................................................179Troubleshooting a wet system......................................................................................................... 180Troubleshooting a damaged system................................................................................................ 181Troubleshooting the system battery.................................................................................................181Troubleshooting power supply units............................................................................................... 182Troubleshooting power source problems................................................................................. 182Troubleshooting power supply unit problems...........................................................................182Troubleshooting cooling problems..................................................................................................183Troubleshooting cooling fans.......................................................................................................... 184Troubleshooting system memory.................................................................................................... 184Troubleshooting an internal USB key...............................................................................................185Troubleshooting an SD card.............................................................................................................186Troubleshooting an optical drive......................................................................................................187Troubleshooting a tape backup unit................................................................................................ 187Troubleshooting a hard drive........................................................................................................... 188Troubleshooting a storage controller.............................................................................................. 189Troubleshooting expansion cards....................................................................................................190Troubleshooting processors............................................................................................................. 191System messages...............................................................................................................................191Warning messages.......................................................................................................................191Diagnostic messages................................................................................................................... 191Alert messages.............................................................................................................................1929 Getting help.......................................................................................................193Contacting Dell................................................................................................................................. 193Documentation feedback................................................................................................................. 1937