Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go tohttp://www.support.dell.com, or you can call the automated order-status service. Arecording prompts you for the information needed to locate and report on your order. Forthe telephone number to call for your region, see “Contacting Dell” on page 187.Support ServiceDell's support service is available 24 hours a day, 7 days a week, to answer your questionsabout Dell hardware. Our support staff use computer-based diagnostics to provide fast,accurate answers. To contact Dell's support service, see “Before You Call” on page 186and then see the contact information for your region.Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see http://www.dell.com/trainingfor more information. This service may not be offered in all locations.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrectbilling, contact Dell for customer assistance. Have your invoice or packing slip handywhen you call. For the telephone number to call for your region, see “Contacting Dell” onpage 187.Product InformationIf you need information about additional products available from Dell, or if you wouldlike to place an order, visit the Dell website at http://www.dell.com. For the telephonenumber to call for your region or to speak to a sales specialist, see “Contacting Dell” onpage 187.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1. Call Dell to obtain a Return Material Authorization (RMA) Number, and write it clearlyand prominently on the outside of the box. For the telephone number to call for yourregion, see “Contacting Dell” on page 187.2. Include a copy of the invoice and a letter describing the reason for the return.3. Include a copy of the Diagnostics Checklist (see “Diagnostics Checklist” on page 186),indicating the tests that you have run and any error messages reported by the DellDiagnostics.4. Include any accessories that belong with the item(s) being returned (such as powercables and guides) if the return is for credit.5. Pack the equipment to be returned in the original (or equivalent) packing materials.See “Packing a J-EX8216 Switch or Component for Shipping” on page 193.185Chapter 15: Getting Help
