CAUTION: Do not stack switch components. Return individual componentsin separate boxes if they do not fit together on one level in the shipping box.To pack J-EX8200 switch components:• Place individual components in antistatic bags.• Use the original packing materials if they are available. If the original packing materialsare not available, ensure the component is adequately packed to prevent damageduring transit. The packing material you use must be able to support the weight of thecomponent.• Ensure that the components are adequately protected by wrapping them well withpacking materials. Pack the component in an oversized box (if the original box is notavailable) with extra packing material around the unit so that the component isprevented from moving around inside the box.• Securely tape the box closed.• Write the RMA number on the exterior of the box to ensure proper tracking.RelatedDocumentationReturning Items for Warranty Repair or Credit on page 185•• Parts Inventory (Packing List) for a J-EX8216 Switch on page 101Packing a Line Card Used in a J-EX8200 SwitchIf you are returning a line card to Juniper Networks for repair or replacement, pack it asdescribed in this topic.Before you begin packing a line card:• Ensure that you have taken the necessary precautions to prevent ESD damage (see“Prevention of Electrostatic Discharge Damage on J-EX Series Switches” on page 230).• Ensure that you know how to handle and store the line card (see “Handling and StoringLine Cards in J-EX8200 Switches” on page 175).• Retrieve the original shipping carton and packing materials. If you do not have thesematerials, contact Dell to learn about approved packing materials. See “ReturningItems for Warranty Repair or Credit” on page 185.• Obtain an antistatic bag.CAUTION: Do not stack line cards on top of one another or on top of anyother component. Place each line card separately in an antistatic bag.197Chapter 15: Getting Help
