create an unsecured virtual disk even if there is a security key. Select the Secure VD option as No in theCreate New VD menu. For steps on how to create an unsecured virtual disk, see Creating A Virtual Disks.Failure To Delete Security KeyA security key is used to lock or unlock access to a security-enabled component. This key is not utilizedin the actual encryption of data. If a security key is present, both secured and unsecured virtual disks mayexist.To delete the security key, you must have a previously established security key present on the controllerand there cannot be any configured secured disks. If there are configured secured disks, remove ordelete them.Failure To Instant Secure Erase Task On Physical DisksInstant Secure Erase is the process of securely erasing all data permanently on an encryption-capablephysical disk and resetting the security attributes. It is used in a couple of scenarios such as deleting aforeign configuration in the event of a forgotten or lost passphrase or unlocking a disk that had beenpreviously locked.Instant Secure Erase can be executed only on encryption-capable disks as long as the disks are not hotspares and are not configured (part of a virtual disk). Ensure that the conditions are met and see InstantSecure Erase.General IssuesPERC Card Has Yellow Bang In Device ManagerIssue: The device is displayed in Device Manager but has a yellow bang (exclamationmark).CorrectiveAction:Reinstall the driver. For more information on reinstalling drivers, see DriverInstallation.PERC Card Not Seen In Device ManagerIssue: The device does not appear in the Device Manager.CorrectiveAction:Turn off the system and reseat the controller.For more information, see Installing The PERC H730P Card.Physical Disk IssuesPhysical Disk In Failed StateIssue: One of the physical disks in the disk array is in the failed state.CorrectiveAction:Update the PERC cards to the latest firmware available on dell.com/support.78
