5 Perform the following steps to ensure that the controller card is properly installed:a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.b Remove the system cover.c Reseat the controller card in the expansion card slot.d Install the system cover.e Turn on the system and attached peripherals.6 Run the appropriate diagnostic test. For more information, see the Using system diagnostics.Next stepIf you cannot resolve the problem, see the Getting help section.Related linkGetting helpUsing system diagnosticsTroubleshooting a hard drivePrerequisitesCAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on thehard drive.CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simplerepairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damagedue to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that areshipped with your product.Steps1 Run the appropriate diagnostic test. See the Using system diagnostics section.Depending on the results of the diagnostics test, proceed as needed through the following steps.2 If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the HardwareConfiguration wizard to check the RAID configuration.See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.b Ensure that the hard drives are configured correctly for the RAID array.c Take the hard drive offline and reseat the drive.d Exit the configuration utility and allow the system to boot to the operating system.3 Ensure that the needed device drivers for your controller card are installed and are configured correctly. See the operating systemdocumentation for more information.4 Restart the system and enter the System Setup.5 Verify that the controller is enabled and the drives are displayed in the System Setup.Next stepIf the problem persists, see the Getting help section.Troubleshooting a storage controllerCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simplerepairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damagedue to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that areshipped with your product.NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operating system and the controller.1 Run the appropriate diagnostic test. See the Using system diagnostics section.Troubleshooting your system 171
