Getting helpTopics:• Contacting Dell• Accessing system information by using QRLContacting DellDell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can findcontact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, andsome services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues:1 Go to Dell.com/support.2 Select your country from the drop-down menu on the lower right corner of the page.3 For customized support:a Enter your system Service Tag in the Enter your Service Tag field.b Click Submit.The support page that lists the various support categories is displayed.4 For general support:a Select your product category.b Select your product segment.c Select your product.The support page that lists the various support categories is displayed.5 For contact details of Dell Global Technical Support:a Click Global Technical Support.b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.Accessing system information by using QRLYou can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.PrerequisiteEnsure that your smartphone or tablet has the QR code scanner installed.The QRL includes the following information about your system:About this task• How-to videos• Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview• Your system service tag to quickly access your specific hardware configuration and warranty information• A direct link to Dell to contact technical assistance and sales teams10Getting help 181
