Troubleshooting iDRAC Direct - USB XMLconfigurationFor information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide atwww.dell.com/poweredgemanualsSteps1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon.2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.3. Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, seeIntegrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.5. Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server hasdefault credential settings.6. Remove and reinsert the USB storage device.7. If import operation does not work, try with a different USB storage device.Next stepsIf all troubleshooting fails, see the Getting help section.Troubleshooting iDRAC Direct - Laptop connectionFor information about USB laptop connection and system configuration, see the Integrated Dell Remote Access Controller User's Guide atwww.dell.com/poweredgemanuals.Steps1. Ensure that your laptop is connected to the front USB Management Port, identified by icon with a USB Type A/A cable.2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured as Automatic or iDRAC DirectOnly.3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct uses anon-routable address.Next stepsIf all troubleshooting fails, see the Getting help section.Troubleshooting a serial input and output devicePrerequisitesSteps1. Turn off the system and any peripheral devices connected to the serial port.2. Swap the serial interface cable with a known working cable, and turn on the system and the I/O serial device.If the problem is resolved, replace the interface cable with a known working cable.3. Turn off the system and the I/O serial device, and swap the serial device with a compatible device.4. Turn on the system and the I/O serial device.152 Troubleshooting your system
