Troubleshooting: Your Storage Array Software 2432 Enter a name for the support data file in Specify filename or click Browseto navigate to a previously saved file to overwrite an existing file.The suffix .zip is added automatically to the file if you do not specify asuffix for the file.3 Enter the Execution summary.4 Click Start.After all of the support files are gathered, they are archived using the filename that you specified.5 Click OK.NOTE: If a support data operation is running, it must complete before anothersupport data operation can begin. Concurrent collections are not supported andresults in an error message.Automatically Collect the Support Bundle DataYou can use the Collect Support Bundle option to automatically save a copyof the support bundle when the client monitor process detects a criticalevent.During a critical event, the support bundle is saved to the local physical diskof the client system in the same area that is used for other recoveryinformation. This information is not overwritten for at least 72 hours.WARNING: Use this option only under the guidance of your Technical Supportrepresentative.To automatically collect the support bundle data:1 In the AMW, select Advanced Troubleshooting Support DataAutomatic Settings.2 Select Automatically collect support data for critical events.3 To change the location of the saved support bundle, click Change.The Change Folder Location window is displayed, navigate to the relevantfolder and click OK.4 To reset the default location, click Reset.5 Click OK.
