268 Troubleshooting: Your Arraye Check the link status LED. If the link status LED is not green, replacethe cables.If the problem is not resolved, see "Getting Help" on page 273.Troubleshooting Hard DrivesCAUTION: Many repairs may only be done by a certified service technician.You must only perform troubleshooting and simple repairs as authorized inyour product documentation, or as directed by the online or telephone serviceand support team. Damage due to servicing that is not authorized by Dell is notcovered by your warranty. Read and follow the safety instructions that camewith the product.1 Check the storage array profile to ensure that the most current version ofthe firmware is installed. For more information, see the Support Matrix atsupport.dell.com/manuals.2 Remove the hard drive from the system. See "Removing a Hard Drive" onpage 214.NOTE: You must ensure that you check the hard drive indicators beforeremoving the faulty hard drive from the system.3 Check the hard drives and the backplane to ensure that the connectors arenot damaged.4 Reinstall the hard drive.5 Reboot the host server.If the problem is not resolved, proceed to step 6.6 Verify that the RAID controller module port link status LED and theRAID controller module status LED are solid green for each port that isconnected to a cable.7 Replace the failed physical disk.If the problem persists, see "Troubleshooting Loss of Communication" onpage 263 or see "Getting Help" on page 273.
