260 Troubleshooting: Your Storage Array Software5 Make sure that the controller firmware is compatible with MDSM on yourmanagement station. If the controller firmware was upgraded, the MDSMmay not have access to the storage array. A new version of MDSM may beneeded to manage the storage array with the new version of the controllerfirmware.If this problem exists, see support.dell.com.6 Look to see if there is too much network traffic to one or more controllers.This problem corrects itself because the MDSM tries to re-establishcommunication with the controllers in the storage array at regular times. Ifthe storage array was unresponsive and a subsequent try to connect to thestorage array succeeds, the storage array becomes responsive.7 For an out-of-band storage array, look to see if management operations aretaking place on the storage array from other storage management stations.The type of management operations being done and the number ofmanagement sessions taking place together establish the number ofTCP/IP connections made to a controller. When the maximum number ofTCP/IP connections are made, the controller stops responding. Thisproblem corrects itself because after some TCP/IP connections complete,the controller then becomes responsive to other connection tries.8 If the storage array is still unresponsive, problems may exist with thecontrollers.If these problems exist, see support.dell.com.Starting or Restarting the Host Context AgentSoftwareThe host context agent software module is the software component thatresides on the server or management station that communicates with theMD3200i Series storage arrays. The SMagent software automatically startsafter you reboot the host.WindowsTo restart the SMagent software in Windows:1 Click Start Settings Control Panel Administrative ToolsServices.
