Troubleshooting: Your Array 267Troubleshooting RAID Controller ModulesCAUTION: Many repairs may only be done by a certified service technician.You must only perform troubleshooting and simple repairs as authorized inyour product documentation, or as directed by the online or telephone serviceand support team. Damage due to servicing that is not authorized by Dell is notcovered by your warranty. Read and follow the safety instructions that camewith the product.CAUTION: In the case of non-redundant configurations, it is recommended thatyou turn off the host server before turning off the array to prevent loss of data.• If the array status LED is solid or blinking amber:a In the AMW, select the Summary tab, and click on Storage Arrayneeds attention. Follow the listed procedures in the Recovery Guru(s)and wait for up to 5 minutes to check if the LED has turned blue. See"Recovery Guru" on page 245.b If following the recovery guru procedures does not solve the problem,complete the following procedure to further troubleshoot the array.c Turn off the host server as appropriate.d Remove the RAID controller module and verify that the pins onbackplane and RAID controller module are not bent. See "Removing aRAID Controller Module Blank" on page 219.e Reinstall the RAID controller module and wait for 30 seconds. See"Installing a RAID Controller Module" on page 222.f Check the RAID controller module status LED.g Replace the RAID controller module.h Turn on the host server.If the problem is not resolved, see "Getting Help" on page 273.• If the link status LEDs are not green, see "Troubleshooting Array andExpansion Enclosure Connections" on page 269.a Turn off the server, storage array, and expansion enclosures.b Reseat the RAID controller module and reconnect cables on thestorage array and the server.c Restart the storage array and wait until array is fully booted.d Turn on the server.
