Ensure that SAS Cables are properly attached. Refer to “Connecting the HostInterface Cable” on page 4-12.v Backup Application Installation:Refer to the documentation included with your backup application software forinstructions on how to verify proper installation.v Device Driver Installation:Ensure that the proper device driver, if applicable, is installed for the library.Note: Many backup applications use their own drivers for the library and drive.Before installing a driver, make sure it will not be in conflict with thesoftware. Contact your Backup Application vendor for this information.Maintenance ProblemsMany problems can be resolved by a firmware upgrade. Ensure that both thelibrary and drive firmware are at the latest levels available.To determine current library and drive firmware levels:v Library firmware: Monitor → Library → Identity → Versionv Drive firmware: Monitor → Drives → Identity (select a drive) → Firmware RevMost library or drive errors will result in an error code or error message on theOperator Control Panel display. An error code history is maintained in the libraryor drive error log. See “View Drive Logs” on page 5-51 for how to get the error logover the Operator Control Panel and “View Logs” on page 5-51 to view logs usingthe Web User Interface.v CRUs (Customer Replaceable Units):The library consists of the following CRUs:– Control Card (electronics, processor, memory, etc.)– Power Supply– Drive Sled (drive plus drive-to-library connectivity)– Cartridge Magazinesv Service Spare:– Library Enclosure (accessor, Operator control panel display, etc.)v Other Possible Replacement Parts:– Data Cartridges– Cables/TerminatorImportant: Before replacing any CRU and after finding the problem andperforming any listed actions listed in the Troubleshooting Table below,be sure to review the “Procedures for Isolating CRU Problems” onpage 7-8 to help confirm the failing CRU.The following table is the starting point for all service issues. Find the reasonwhich closest resembles the problem you are experiencing and perform the listedaction.Table 7-1. Troubleshooting tableProblem SolutionPower7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide
