66 Advanced TroubleshootingFor any problem encountered during a test, a message appears with an error code and a description of theproblem. Write down the error code and problem description exactly as it appears and follow theinstructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" onpage 145).NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support,have your Service Tag ready.The following tabs provide additional information for tests run from the Custom Test or Symptom Treeoption:Custom Test Tests a specific device in the system and can be used tocustomize the tests you want to run.Symptom Tree Lists a number of common symptoms and allows you to select atest based on the symptom of the problem you are having.Tab FunctionResults Displays the results of the test and any error conditionsencountered.Errors Displays error conditions encountered, error codes, and theproblem description.Help Describes the test and any requirements for running the test.Configuration(Custom Test only)Displays the hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for alldevices from system setup, memory, and various internal tests,and it displays the information in the device list in the left paneof the screen.NOTE: The device list may not display the names of all thecomponents installed on your computer or all devices attached toyour computer.Parameters(Custom Test only)Allows you to customize the test, if applicable, by changing thetest settings.Option Functionbook.book Page 66 Thursday, July 20, 2006 11:10 AM
