Eaton Powerware Series User Manual

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EATON Power Distribution Rack (208V) User’s Guide 164201720 Rev 1 www.powerware.com 47Chapter 7 TroubleshootingAlarms and ConditionsTo view the active alarms or alarm history, select EVENTS on the display, thenACTIVE EVENTS or HISTORY.For further help, please contact the Help Desk.Service and SupportIf you have any questions or problems with the PDR, call your Local Distributor or theHelp Desk at one of the following telephone numbers and ask for an PDR technicalrepresentative.United States: 1−800−843−9433 or 1−919−870−3028Canada: 1−800−461−9166 ext 260All other countries: Call your local service representativePlease have the following information ready when you call for service: Model number Serial number Firmware version number Date of failure or problem Symptoms of failure or problem Customer return address and contact informationIf repair is required, you will be given a Returned Material Authorization (RMA)Number. This number must appear on the outside of the package and on the Bill OfLading (if applicable). Use the original packaging or request packaging from the HelpDesk or distributor. Units damaged in shipment as a result of improper packaging arenot covered under warranty. A replacement or repair unit will be shipped, freightprepaid for all warrantied units.NOTE For critical applications, immediate replacement may be available. Call the Help Desk for thedealer or distributor nearest you.