GE GXSG30V Owner's Manual And Installation Instructions

24Troubleshooting TipsSave time and money! Review the chart on this page first and you may not need to call for service.NO SOFT WATER – Most Common Problems:Check the following before calling for service:• Not enough salt—should be at least 1/3 full.• Bypass valve in “Bypass” position—handle should be in the “OUT” (service) position.• Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply water—fromlocal water company, water test or call the GE Appliances Answer Center (800-952-5039 in US).• Salt Bridge—salt solidifies above water level so that brine water is not in contact with salt. See theBreaking a Salt Bridge section.Problem Possible Cause What to doNo soft water Faucet or fixture where samplewas taken not plumbed to softwater. NOTE: Be sure sample isfrom a faucet that does not mixsoft and hard water. For example,a single lever kitchen faucet, if thecold side is plumbed to hard water.• To conserve salt, the installer may have isolatedsome fixtures (outside faucets, toilets, etc.) from softwater. From the outlet of the water softening system,trace the water flow path, in house plumbing. If softwater is not directed to a faucet or fixture wherewanted, consult a plumber.No salt in the brine tank or saltbridged• Check for a salt bridge or, if the tank is empty, refillwith recommended salt. Press (for 3 seconds) theRECHARGE button to start an immediate rechargeand restore soft water supply.External power supply unpluggedat wall outlet or power cable tosoftener not connected. Fuseblown or circuit breaker poppedon circuit to electrical outlet.Electrical outlet on a circuit thatcan continuously be switched off• Check for a loss of electrical power to the watersoftening system, due to any of these conditionsand correct as needed. With the power supplyrestored, observe the faceplate time display andread Programming the Control section. NOTE: theelectrical outlet for the softener should be live so itcannot be accidentally switched off.Manual bypass valve in bypassposition• Be sure the bypass valve stem is positionedproperly, with the handle in the OUT position.Valve drain hose pinched,plugged, elevated too high orotherwise restricted• Any restriction in the drain hose may prevent properoperation of the nozzle and venturi and reduce orprevent brine draw during recharge..Nozzle and venturi dirty,incorrectly assembled ordamaged• Refer to Cleaning the Nozzle and Venturi Assemblyinstructions. With water pressure to the watersoftening system off, take the nozzle assemblyapart. Inspect, clean and replace as needed. Anyforeign particle(s), scratches, nicks, etc. in thepassages can prevent operation. Be sure holes inthe gasket are centred over holes in the housing.Before you call for service