PROBLEM WHAT TO DONoisy operation. • Be sure all door fasteners are tight.• Be sure garage door is in good repair, properly lubricated and balanced.• Be sure opener is in good repair.Door opener runsslow.• Check operating condition of door. See pages 18. Door may need professional repair/adjustment.• Is this opener installed on a one piece door? Normal speed for one piece door islowest speed setting.• If carriage travel is less than 6 feet, opener configures programming for a one piecedoor.• Check door speed. See page 22.©2010 The Genie Company 12/2010 25TROUBLESHOOTING GUIDE - POWERHEAD LEDs FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COMPowerhead LED Possible Problem SolutionRound LED Long LEDOFF OFFNormal operation None requiredNo response from unitCheck power supplyContact a trained door systemtechnicianON/RED/STEADYON/RED/STEADY Limits NOT set properly Reprogram Limits, see pages 6-7ON/RED/FLASHINGON/RED/FLASHINGProgram error Unplug unit, wait 5 seconds, plug inComponent failure Contact a trained door systemtechnicianON/BLUE/FLASHING OFF Remote NOT programmed Program remote, see page 9ON/PURPLE/FLASHING OFF IntelliCode® 1 remote NOTprogrammedProgram remote using IntelliCode®2 remote, see page 9, then programIntelliCode® 1 remote usinginstructions on page 10ON/RED/FLASHING OFFSafe-T-Beam® physicalobstruction Remove obstruction, recheck unitSafe-T-Beam® signalinterferenceCheck alignment of Safe-T-Beam® pairand nearest other Safe-T-Beam® pairOFF ON/RED/FLASHINGDoor contact in up or downtravel Remove obstructionDoor component failuredetectedCheck door spring, track, rollers, hingesand fixturesOFF ON/RED/STEADY Thermal cutout DO NOT unplug unitWait until LED clears before operatingTROUBLESHOOTING GUIDE - OPERATION (CONTINUED) ..................................................................... FOR HELP-1-800-35-GENIE