126 • DALSA Contact Information Genie Monochrome Series-GigE Vision CameraGenie Technical SupportAny support question or request can be submitted via our web site:Technical support form via our web page:Support requests for imaging product installations,Support requests for imaging applicationshttp://www.imaging.com/supportProduct literature and driver updates http://www.imaging.com/downloadBefore contacting Technical support, the following three status files should be generated and included with therequest for support.• The host computer network status file is generated by following the instructions "Creating a Status Report" onpage 84.• From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automaticallygenerated on firmware updates.• From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From itsFile menu click on Save Messages to generate a log text file.
