84 • Network Overview & Tools Genie Monochrome Series-GigE Vision CameraTo recover a Genie:• Start the Network Configuration program from the windows start menu: Start•Programs•DALSA•NetworkInterface•DALSA Network Configuration Tool.• From the menu bar click on Advanced and then on Recover Camera.• On the dialog enter the camera MAC address and click the Recover Camera button.Camera Recovery Dialog• If the camera requires a persistent IP address, select the bullet to assign a persistent IP immediately withrecovery. Enter the new IP address and click on Recover Camera.Important: Any changes made with this tool will update the Genie flash memory. Do not remove power from theGenie camera for a minimum 10 seconds.Creating a Status ReportBefore contacting DALSA technical support, the user should review the Troubleshooting section of this manual(see "Troubleshooting" on page 111). Most installation, configuration, and imaging issues are documented alongwith their solutions.To aid technical support, the tool can save a network configuration report. From the File menu select “Save currentstatus”. You will be prompted for a filename for the report text file. This file should always be sent with any requestfor technical support.
