5. A new menu opens with the options for viewing system utilities:v Run Diagnosticsv Create a diagnostic diskettev System Informationv Create a Recovery Repair diskette6. Select Run Diagnostics to open the IBM Enhanced Diagnostics program totry to track down a problem. Select System Information to display thecurrent computer configuration.7. When you finish running the diagnostic program, press Esc and turn offthe computer.To create an IBM Enhanced Diagnostics diskette from the image on the hiddenpartition:1. Turn off your computer and any attached devices.2. Turn on all attached devices; then turn on your computer.3. When you see To start the IBM Product Recovery Program, press F11,press the F11 key. The Product Recovery Program will load.4. Select System Utilities and press Enter.5. A new menu opens with the options for viewing system utilities:v Run Diagnosticsv Create a diagnostic diskettev System informationv Create a Recovery Repair diskette6. Select Create a diagnostic diskette and press Enter. Then follow theinstructions on the screen.To download the latest image of the IBM Enhanced Diagnostics from the Website and create a startable Enhanced Diagnostics Diskette:1. Go to the IBM support Web site (http://www.ibm.com/pc/support/).2. In the Quick Path field, type the model number of your computer and clickGo.3. Click the Downloadable files link.4. Click the Diagnostics link.5. Click the link to the file under Downloadable files - Diagnostics at thebottom of the page.6. Click the executable file link under File Details to download the file toyour hard disk.7. Go to a DOS prompt and change the directory to where the file wasdownloaded.8. Insert a blank high-capacity diskette in diskette drive A.9. Type the following and press Enter: filename a: Where filename is the nameof the file you downloaded from the Web.Chapter 6. Troubleshooting 93
