Service supportWith the original purchase of an IBM hardware product, you have access toextensive support coverage. During the IBM hardware product warrantyperiod, you may call the IBM Personal Computer HelpCenter (1-800-772-2227in the U.S.) for hardware product assistance covered under the terms of theIBM hardware warranty. See “Getting help by telephone” in this chapter forHelpCenter telephone numbers in other countries.The following services are available during the warranty period:v Problem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.v IBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service.v Engineering change management - Occasionally, there might be changes thatare required after a product has been sold. IBM or your reseller, ifauthorized by IBM, will make Engineering Changes (ECs) available thatapply to your hardware.Be sure to retain your proof of purchase to obtain warranty service.Please have the following information ready when you call:v Machine Type and Modelv Serial numbers of your IBM hardware productsv Description of the problemv Exact wording of any error messagesv Hardware and software configuration informationIf possible, be at your computer when you call.A compatible monitor, keyboard, and mouse are required for many serviceactivities. Before you have the computer serviced, be sure to have thesecomponents attached to your computer, either directly or through a consoleswitch.The following items are not covered:v Replacement or use of non-IBM parts or nonwarranted IBM partsNote: All warranted parts contain a 7-character identification in the formatIBM FRU XXXXXXX.v Identification of software problem sourcesv Configuration of BIOS as part of an installation or upgradev Changes, modifications, or upgrades to device drivers100 User Guide
