In addition, if you purchased an IBM PC Server or IBM Netfinity Server, youare eligible for IBM Start Up Support for 90 days after installation. This serviceprovides assistance for:v Setting up your network operating systemv Installing and configuring interface cardsv Installing and configuring network adaptersPlease have the following information ready when you call:v Machine Type and Modelv Serial numbers of your computer, monitor, and other components, or yourproof of purchasev Description of the problemv Exact wording of any error messagesv Hardware and software configuration information for your systemIf possible, be at your computer when you call.In the U.S. and Canada, these services are available 24 hours a day, 7 days aweek. In the U.K., these services are available Monday through Friday, from9:00 a.m. to 6:00 p.m. 33. Response time will vary depending on the number and complexity of incoming calls.Chapter 7. Getting help, service, and information 103
